Frequently Asked Questions

Dog Tag Art tags are made from an ultra-strong recycled steel core about 1mm thick. The steel is coated with an everlasting special polymer which allows us to infuse graphics and text using a special process. The final result is a pleasure to hold with smooth rounded edges and a porcelain look and feel. They are manufactured and made in the U.S.

Here is a video displaying them close up:

Our large tags are 1 1/4 inches (3.18 cm) in diameter, which is about the size of a U.S. Half Dollar coin. The small tags are 7/8 inches (2.2 cm), which is about the size of a U.S. Nickel coin. Both are about 1mm thick.  Each tag comes with a sturdy steel split keyring for attachment.

No. Your custom text is printed on the back of the tag in black text on a white background. The design that you choose is printed on the front exactly as it is shown on the website.

We guarantee the tag text will never become unreadable.  If, for some crazy reason it does, we'll replace it for free. 

Absolutely! Check out Wendy wearing one.

Our tags can be used in a variety of ways.  They are a great way to add style and safety to all of your pets including, of course, dogs and cats. We've even seen them being sported by horses!  Our customers have also used them as fun key rings and a unique way to ID luggage or school backpacks.  We even wear them as fashion accessories like bracelets and necklaces.  Be creative and they can be used in dozens of ways.

Yes! We host an annual Black Friday tag sale, as well as occasional promotions to our email subscribers. Sign up for our email list to stay in the know.

Yes, for orders of 100 or more, please visit our bulk/wholesale ID tags page.

For most orders we use USPS First Class.  We are now offering FREE shipping on all ID tags, even international orders.  If you are ordering a collar shipping cost is $7 to U.S. and $12 to Canada.  Collars ship separately from ID tags, directly from the manufacturer.

We usually ship within 24 hours from the time you place your order unless we have had a large influx of orders over a short period of time. You should receive a shipment notification email when your order has been dispatched. The order then ships from Asheville, North Carolina by USPS.  The delivery time depends on your location but generally ranges from 3 - 5 business days.  International orders can take longer (10 - 15 business days) due to customs and distance.

If for any reason you are not happy with your tag, you may return it to us for a full refund. 

Virtual Leash® allows you to maintain a unique website (a.k.a. online profile) for your pet with unlimited emergency contacts that are instantly notified. The website will send you and your emergency contacts messages through email, Twitter, SMS text message and voicemail when your pet is found. Virtual Leash also uses Google Maps to show potential finders a safe place for your pet. You can change this address easily and at anytime.

Your pet's unique website is printed on a tag (along with your phone number) and worn by your pet. Your pet's website can be updated as you move, travel or even when they are at a pet sitters for the weekend.

No. You can leave it blank, enter only a city and state, or just enter a neutral address like the local animal shelter. The pet finder does have to enter the last 4 of the phone number on the tag BEFORE the map is displayed.

With Virtual Leash® you get unlimited contacts. You can add Mom, Dad, Grandma, Grandpa, Aunt Beatrice, Uncle Bob, family friends or the neighbor next door. The person who finds your pet can alert the whole gang and let them know your furry friend is safe and waiting to be picked up.

Virtual Leash® is only $19 for the lifetime of the pet. Dog Tag Art ID tags are also guaranteed to be legible for life.

When you initially sign up for Virtual Leash® you reserve a unique website address. If you try to enter the same address on another tag by choosing to add Virtual Leash® it will tell you that the address is "not available". To get around this simply choose the "Existing Profile" button. This will allow you to choose existing profiles for any new ID tag.

Anyone can see your pet's profile page if they happen to know your pet's unique URL. However, no one will be able to see any of your contact information. They will have to enter the last 4 digits that are printed on your pet's tag in order to verify they actually have your pet and be allowed to send you a message and see the Google map.

If you know (or want to learn) what 'layers' are, have ever been called "creative" and would love to enhance your pet's sass and style, we welcome your pet tag designs.  If your design is fabulous enough to be featured on DogTagArt.com, we'll pay you a $1 royalty for each of your tags sold.  Simple.  It may not make you rich, but it adds up!  We want to share the bones so to speak and reward your creativity.  You'll also get a featured profile on the site and a link back to your site or portfolio. 

To get started with your design, be sure to create a profile with a brief bio and add a photo of yourself, your pet, or your artwork and then go to this submit Dog Tag Art page.

Every time a tag you have designed and we have approved and published on the website sells you get $1. At the begininning of every month we review your tag sales. If there are over 20, we send the money via PayPal to the email address we have listed in your account. If there are under 20 then we just roll your tag sales over to the next month.

It can take up to a couple weeks, but the norm is less than a week.  We have to consider these factors when making the publish or no publish decision:

   * Sellability: Will anyone buy it?

   * Design quality: Is it clean or does it have jagged edges?  is it the right size?

   * Uniqueness: Do we already have similar designs on the site?

We also like to "space out" our publishing schedule to keep the first page of the catalog fresh and interesting.  If it has been more than two weeks and you want some feedback you can contact us about your submission.  

Yes. You will receive an email any time that a design you have submitted is chosen for publication on the Dog Tag Art website.

Our Marketing Team actively promotes Dog Tag Art to generate sales through internet marketing, social media marketing and press releases.  There are also several ways for you to increase royalties and generate income faster by contacting your personal network of friends and acquaintances.  Tell your friends about your designs and help spread the word about Dog Tag Art by posting your work to Facebook and commenting about it, Tweeting it, or just telling your friends the old fashioned way... with your voice.

By using our site, you consent to our websites Privacy Policy.

We value our customer's feedback, ideas, and suggestions. If you have any suggestions for the website or there is an issue with an order you have placed or a product you have received then please feel free to contact us using any of the methods below:

1. Use the contact us form on the website

2. Use the Chat feature on the website to talk to a representative

3. Call us toll-free at 1-855-364-8242